Shipping Policy

Last updated: August 29, 2026

Frequently Asked Questions

What should I expect after placing my order?: Many items typically ship in 1 - 2 business days. Once your order ships, you will receive an email with your UPS tracking number for small packages or a PRO number for larger freight shipments. Larger orders usually take additional days to complete and ship.
Can I request delivery on a specific date?: Yes, if you need your signs delivered by a specific date, please call us in advance so we can make the necessary shipping arrangements.

Orders placed before 3:30 PM Central typically ship in 1 - 2 business days.
Small packages ship via UPS; tracking numbers are emailed to customers each evening.
Larger orders ship by truck freight (LTL); PRO numbers are emailed to customers.

Free shipping is available on qualifying products
Items eligible for free shipping include non-oversized metal traffic signs, roll-up signs, and stands that do not exceed certain sizes.
Free shipping does not apply to poles, hardware, drums, channelizers, or barricades.
Oversized items are excluded from free shipping, including any finished metal sign with any dimension of 36 inches or greater.

Errors made by Rice Signs will be replaced at our cost.
Custom items are not returnable.
Errors made by the customer will be subject to a 15% restocking fee.
Return requests must be made within 14 days of delivery.
Temporary traffic control items — including roll-up signs, stands, drums, and channelizers — are not returnable.
Only approved items that are unused, unopened, and undamaged may be eligible for return.
To request a return, call 1-888-728-7665 or email sales@ricesigns.com for approval before shipping anything back.
Approved returns will be issued as store credit or exchange and are subject to a 15% restocking fee.